Return Policy
General Return Policies
1. Contact our Customer Service to initiate the
return process within 7 days upon receiving your item(s).
Please note that we only accept products in their
original condition, and we cannot process any products that are returned
without our prior knowledge. If you wish to return any or all parts of your
order, you will need to contact customer service at Contact Us and obtain a
"Product Return" form that must be included with your package.
2. Mis-shipped products: Once we have confirmed
your mis-shipped items (item shipped different from item ordered), we will be
responsible for the item exchange and postage. You may also return the product
and get a full refund including postage (please note: the postage fee to return
the item will only be paid through paypal).
Cancellation Policy
- Unpaid orders will be cancelled automatically
after 5 days.
- Orders cancelled within 24 hours of payment
confirmation will be eligible for a full refund.
- Orders cancelled within 24 to 72 hours of
payment confirmation will be eligible for a partial refund consisting of full
shipping cost and 80% of product purchase price.
- Orders cancelled within 72 to 120 hours of
payment confirmation will be eligible for a partial refund consisting of full
shipping cost and 50% of product purchase price.
- Orders cancelled beyond 120 hours after payment
confirmation will be eligible for a partial refund of full shipping cost only.
- Once your order has been shipped, it can no
longer be cancelled.
If you would like to cancel your order, please
send an email to our customer service at Contact Us to mention the order number
you need help with, and request cancellation.
Return Process
1. Submit a return request at Contact Us to
Customer Service within 7 days upon receiving your order. Please include an
explanation and photographs stating the reason for your return.
We reserve the right not to accept the returns
without prior approval from our Customer Service.
2. Once our Customer Service has approved your
request, we will provide you with a return address as well as a Product Return
Form that must be filled in and included with your return. Please send the
item(s) through your local post office within 3-5 business days upon receiving
the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx;
the normal economic Post Office service would be just fine. Please keep the
tracking number safe.
3. All the return item(s) will go through
inspections. We will process the refund when we confirm that the product has
the problems you mentioned. Once the refund has been processed by us, it
usually takes 10-15 business days for the funds to be credited to your account,
depending on your bank or payment service. Your bank or payment service may
levy a small transaction charge.